Terms of service

Terms of Service

By accessing or purchasing from our website, you agree to the following terms and conditions. Please read them carefully before using our site or placing an order.

Overview

This website is operated by us. Throughout the site, the terms “we,” “us,” and “our” refer to our business. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service.

These terms apply to all users of the site, including browsers, customers, and contributors of content.

Products & Availability

All products are handcrafted in small batches. Because of this:

Product availability may be limited
Items may sell out without notice
Slight variations in appearance are normal and expected

We reserve the right to discontinue any product at any time.

Pricing & Payment

All prices are listed in U.S. dollars unless otherwise stated.

We reserve the right to change pricing, product descriptions, or availability at any time without notice. Payment must be received in full before orders are processed and shipped.

Order Accuracy

Please review your order carefully before completing checkout. By placing an order, you confirm that:

All billing and shipping information is accurate
You are authorized to use the selected payment method

We are not responsible for delays or issues caused by incorrect or incomplete information.

Shipping & Delivery

Shipping timelines and rates are outlined in our Shipping Policy. Once an order has shipped, delivery timing is controlled by the carrier and may be affected by weather, holidays, or other factors outside of our control.

Shipping charges are non-refundable once an order has shipped.

Returns & Refunds

Our Refund Policy explains eligibility for replacements, store credit, or refunds. By placing an order, you agree to the terms outlined in that policy.

Heat-Sensitive Products

Candles are heat-sensitive by nature. Exposure to high temperatures during transit or after delivery may cause cosmetic changes that do not affect performance. These changes are not considered defects.

Bulk & Oversized Orders

Large or bulk orders may require special handling or a manual shipping quote. Orders placed in large quantities are considered final sale once submitted.

Intellectual Property

All content on this site, including product names, descriptions, images, graphics, and logos, is the property of our business and may not be copied, reproduced, or used without written permission.

Prohibited Uses

You may not use this site or its content:

For unlawful purposes
To infringe upon intellectual property rights
To submit false or misleading information
To interfere with site security or functionality

We reserve the right to terminate service to anyone who violates these terms.

Limitation of Liability

We are not liable for any damages arising from the use of our products or website beyond the purchase price of the product. All products are used at the customer’s discretion and responsibility.