Contact Information

We’re always happy to help and believe great communication is part of a great experience.

If you have questions about an order, shipping, bulk purchases, or anything else, please don’t hesitate to reach out.

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How to Contact Us

💬 Message Us
The fastest way to reach us is through the chat feature on our website. Messages are delivered directly to our team via Shopify Inbox.

📧 Email
Havenpointcandleco@gmail.com

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Response Time

We typically respond within 1–2 business days, excluding weekends and holidays. During busy seasons or product launches, responses may take slightly longer, but every message is important to us.

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Before Reaching Out

To help us assist you as quickly as possible, please include:

• Your order number (if applicable)

• A brief description of your question or concern

• Photos, if your inquiry relates to shipping or a damaged item

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Bulk Orders & Special Requests

If you’re interested in a bulk or oversized order, or have questions about shipping costs, we encourage you to contact us before placing your order so we can best assist you.

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Our Commitment

We value transparency, thoughtful service, and clear communication. Whether you’re reaching out with a quick question or need help with an order, we’re here to support you.